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For the second time now, the ING Bank Śląski S.A. Group has compiled the annual report in line with the best global practices of integrated reporting. To help readers use the interactive tools, we prepared a user guide with key features. We encourage you to watch a short animated video before reading the report.

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Stability of IT systems also means protection of personal data of clients, business partners and employees. Yet, on top of IT security, we also ensure physical security of data and information stored at the Bank. Our regulations precisely define the presence of outsiders in our offices – they need to be accompanied by Bank employees all the time. Unverified devices cannot be connected to our ICT network. We regularly test our physical security measures, while inspection findings inspire us to change.

[G4-DMA] [G4-PR8]

We did not record any justified complaints concerning the breach of clients’ privacy last year.

The role of employees is also crucial here. We regularly refresh their knowledge of the principles of effective protection of financial and business data. Our awareness training courses and programmes are adjusted to the technical capacity of recipients; targeted and dedicated programmes are the most effective tools for long-term protection against fraudulent attempts to obtain data. In 2017, 100% of our employees were trained in personal data security.

Our in-house security solutions ensure effective protection of the Bank’s IT infrastructure. Since secure banking depends also on our clients, we share information about potential threats with them and recommend them the security solutions they should use when banking on their devices. Each client receives a code of conduct for online banking:

of our employees were trained in personal data security.
  • we prompt how to create a secure password,
  • we inform them on an ongoing basis about online banking threats,
  • we remind them about secure banking principles,
  • we explain how to secure against data theft on the internet,
  • we teach how to protect devices used by our clients, and
  • we make clients aware of threats when they visit a branch.

We attend to retail clients, but we also do not forget about the security of business clients. In 2016, we developed first workshops on the e-banking security for strategic clients – they were held in January 2017. They were attended by 80 guests from 42 companies. Our experts presented electronic banking security systems at the Bank and shared their experience and knowledge on how to detect potential threats. We reminded clients that for the purposes of social engineering attacks, cybercriminals gather multiple information, seemingly totally unconnected with the flow of funds. Banking specialists stressed that even though threats such as phishing or vishing are commonly known, they unfold and continue to evolve. Hackers force companies to monitor security policies and update security software all the time.

Last year, the Bank intensified works on the implementation of the European Union Regulation concerning personal data protection. We update document templates, amend internal regulations, adapt business processes and prepare training courses for employees. We also launch new processes like exercise of the right to data transfer or assessment of personal data processing consequences. Further, at the Polish Bank Association level, we cooperate with other banks, to draft a common code of conduct.

In 2016, we developed first workshops on the e-banking security for strategic clients.

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