We consider the quality of our services, their accessibility and customer experience as a measure of our care about customer satisfaction. We want to be easy to find and contact. We want to provide our clients with clear and accurate information.
Modern and comfortable interior of our branches helps us to build long-lasting relationships. The decor of and atmosphere at the branches facilitate direct contact with advisors under the professional financial consultancy service. Modular interior design allows quick introduction of improvements. Depending on the clients’ needs, we also try to adjust our opening hours. Clients can use the latest solutions – there are free Wi-Fi and internet stands available at branches, and in some of them (approx. 260), clients can also make video calls. This enables clients to chat online with mortgage loan or business finance experts.
There is a self-service zone at every branch. It gives clients easier access to banking services. Clients can use devices that offer both ATM and CDM features – 24/7.
As at 2017 yearend, our bank had 357 branches (including 88 non-cash branches – where cash transactions are done only in multifunctional devices or in ATMs). There are 24/7 self-banking zones in Bank branches where the clients may deposit or withdraw funds on their own.