About report

For the second time now, the ING Bank Śląski S.A. Group has compiled the annual report in line with the best global practices of integrated reporting. To help readers use the interactive tools, we prepared a user guide with key features. We encourage you to watch a short animated video before reading the report.

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500+ A governmental Family 500+ programme which warrants regular assistance for parents raising children. The monthly amount of PLN 500 is awarded to the second and every subsequent child in a family.
Add-on Imposed on the capital requirements in keeping with Regulation No. 575/2013 (CRR).
AFS Available for Sale, one of the financial instruments classification categories under the International Accounting Standard 39 – Financial Instruments: Recognition and Measurement.
Agile It is a new way of working at selected Bank units, adopted from the IT sector. It enables fast response to changing client and market needs.
AIRB Advanced Internal Rating-Based – It is a method used to measure credit risk.
ALCO Asset-Liabilities Committee.
AMA Advanced Measurement Approach – It is a method used to estimate economic capital requirement.
Bank Bank when capitalised means ING Bank Śląski S.A.
Bank Group Bank Group when capitalised means the ING Bank Śląski S.A. Group.
Bank tax, Bank levy A popular name of the tax on certain financial institutions. The monthly tax of 0.0366% (0.44% per year) is collected from the value of assets as at the month-end – upon previous deductions. For banks, the value of assets is reduced by the amount of sovereigns held and own funds of a bank and PLN 4 billion, for example. The banks that have launched rehabilitation proceedings and state-owned banks (BGK) are exempted from the tax.
Basel III Regulations on capital requirements and risk management at credit institutions. The Basel III solutions were introduced in the European Union with Regulation No. 575/2013 (CRR) and Directive No. 2013/36/EU (CRD IV).
BGF Bank Guarantee Fund – A deposit guarantee and resolution scheme. BGF guarantee covers deposits being the equivalent of up to EUR 100,000.
BGK Bank Gospodarstwa Krajowego – A Polish development-oriented bank. The main task of BGK is to support economic development of Poland and improve the quality of life for Poles.
Big companies Companies with the annual turnover ranging from EUR 10 million to EUR 125 million, corporate segment clients.
Brexit A popular name of the process whereby Great Britain is to exit the European Union.
BRRD Bank Recovery and Resolution Directive of the European Parliament and of the Council establishing a framework for the recovery and resolution of credit institutions and investment firms.
CAPI Method Computer Assisted Personal Interview – an interviewing technique in which the interviewer records the answers of the respondent on mobile devices.
Capital conservation buffer An element of macroeconomic supervision of the banking sector. The buffer is imposed on all banks; it has to comprise the top-quality capital (Tier I) and account for 2.5% of the capital requirement at the maximum. In 2016-2017, it was 1.25%; in 2018, it went up to 1.875%; and as of the beginning of 2019, it will settle at 2.5%.
Carbon Disclosure Project (CDP) CDP is an independent non-profit organisation from London. It encourages companies to reduce the emission of greenhouse gases and foster sustainable usage of water resources.
Carbon footprint The total set of greenhouse gas emissions caused directly or indirectly by an individual, organisation, event or product.
CAWI Method Computer Assisted Personal Interview – an interviewing technique in which the respondent or interviewer uses electronic questionnaires.
Compliance Ensuring observance of laws, norms and standards, and recommendations.
Corporate Finance A specific finance area dealing with financial, investment and operational decisions taken by companies as well as tools and analyses supporting and helping them in the decision-making process.
Corporate segment Simply: clients of mid and big companies segments and strategic clients.
Cost to Income ratio (C/I) The ratio calculated as the relation of the general and administrative expenses (banking tax excluded) to income with the net result of associated entities recognised on an equity basis.
Costs of impairment losses under credit facilities and cash loans The balance of provisions made and released under impairment of assets, credit facilities and cash loans granted to clients, first and foremost.
CPI Consumer Price Index that measures changes in the price level of consumer goods and services. The most popular global inflation/deflation index.
Credit Information Bureau An institution that processes information on the repayment discipline of liabilities of natural and legal persons.
Credit rating Evaluation of the ability of a legal entity drawing a loan to repay the debt in full, that is to repay interest and principal on the contractual terms and conditions. The entity can be both a company and a state, for example.
CSR Corporate Social Responsibility.
CVA Credit Value Adjustment is the difference between the risk-free portfolio value and the true portfolio value that takes into account the possibility of a counterparty’s default.
DGSD Deposit Guarantee Schemes Directive of the European Parliament and of the Council.
DTI Debt to Income – It is a percentage of the retail client income that goes towards repayment of liabilities.
EAD Exposure At Default – It is a measure showing bank exposures at client’s default.
EaR Earnings at Risk – It is a measure showing the maximum potential change in earnings versus the earnings budgeted in the financial plan.
Easy lending The Bank’s approach to financing the mid and big companies. It covers the option of electronic conclusion of credit agreements and tracking the status of applications filed by clients in the ING Business system.
EBA European Banking Authority.
EBC European Central Bank.
Entrepreneurs Companies, mainly sole proprietorships, with the annual turnover of up to EUR 1.2 million, retail segment clients.
ePUAP Electronic Public Administration Services Platform where users may communicate with and arrange their matters at various authorities online (Tax Office or Social Security Office, for example).
Equator Principles Association The rules adopted by international financial institutions which set the social and environmental responsibility standards for financial risk management of development projects.
ESR Environmental and Social Risk.
EWS Early Warnings Signal – It is a predictive model used to assess the probability of the client’s financial standing deterioration.
Factoring Purchase by the factor of not past-due receivables of companies (clients) due thereto from business partners (offtakers) under delivery of goods and services.
Fast Track A simplified lending track in the mid and big companies segment.
FCR First Call Resolution – It is a contact centre performance evaluation. It checks what volume of problems reported by clients to the contact centre is solved at the first contact.
FED Federal Reserve – The central bank of the United States of America.
Funding cost interest cost/ average interest liabilities for 5 subsequent quarters.
GDP Gross Domestic Product – Aggregated market value of goods and services produced by national and foreign factors in a given country and in a given period.
Global Investor Statement on Climate Change A global arrangement of investors which lays down the manner in which investors can contribute to increasing the number of low-emission and climate-resistant investment projects. The arrangement also provides for practical proposals how to multiply this contribution with adequate government measures.
Global Reporting Initiative (GRI) An international organisation which publishes non-financial reporting guidelines.
Guarantee A bank guarantee is a written commitment of the bank to pay the amount given there to the beneficiary on the terms and conditions stated therein. The agreement is, however, of securing nature only. It is not a tool to settle commercial agreements.
IAS International Accounting Standards; gradually superseded by the IFRS, i.e. International Financial Reporting Standards.
IBNR Incurred But Not Reported losses.
ICAAP Internal Capital Adequacy Assessment Process.
IFRS International Financial Reporting Standards and their interpretations approved by the International Accounting Standards Board.
IIRC International Integrated Reporting Council.
ILAAP Internal Liquidity Adequacy Assessment Process.
Interest assets Assets earning interest income for the bank; loans granted to clients form their major portion.
Interest assets profitability Income under interest/ average interest assets for 5 subsequent quarters.
Interest liabilities Liabilities generating interest cost for the bank; client deposits form their major portion.
Interest margin ratio net interest income/ average interest assets for 5 consecutive quarters.
IRRBB Interest Rate Risk in the Banking Book.
IRS Interest Rate Swap – It is an agreement between two counterparties in which one stream of future interest payments is exchanged for another (at defined time intervals during the life of the contract) based on a specified principal amount, calculated as at the different interest rate.
KRS National Court Register
LCR Liquidity Coverage Ratio. Computed as a ratio of very liquid assets to short-term liabilities. It is introduced in stages. The minimum value is: 60% in 2014 and 2015, 70% in 2016, 80% in 2017 and ultimately 100% starting from 2018.
Leasing The agreement, whereunder the owner of an assets item (lessor) provides the user (lessee) with the right to use the assets item for a defined period in exchange for payment or a series of payments.
LGD Loss Given Default – The share of an asset (exposure) that is lost if a borrower defaults.
Loans/ Deposits ratio (L/D) Total net loans and other receivables to customers without Eurobonds/ liabilities to customers.
LTV – Loan To Value A ratio used to assess credit risk. It is computed as a ratio of the loan amount to the (usually mortgage) collateral amount.
Mid companies Companies with the annual turnover of or below EUR 10 million, corporate segment clients.
MiFID II Markets in Financial Instruments Directive II.
MiFIR Markets in Financial Instruments Regulation.
Mortgage Support Fund A fund to be used by natural persons in a difficult financial situation and required to repay a housing loan.
MPC Monetary Policy Council – A body of the National Bank of Poland. Its tasks include but are not limited to determining the NBP interest rates.
MREL Minimum Requirement for own funds and Eligible Liabilities The institution transposed into Polish law under the Act on the Bank Guarantee Fund, Deposit Guarantee Scheme and Resolution of 10 June 2016.
Mystery Shopper One of the methods used to score the client service satisfaction where service quality is assessed during client sales and service points visits.
NBP National Bank of Poland – a central bank which acts as the issue bank, the bank of banks and the central state-owned bank.
NFRC Non-Financial Risk Committee.
NFRD Non-Financial Risk Dashboard.
Non-performing loans „Bad” loans in simple terms; that is loans wherefor clients default on payment or it is highly probable that they will default in the future.
NPL coverage ratio Non-Performing Loans coverage ratio. The ratio of impairment losses and other client receivables to clients to the value of impaired loans and other receivables to clients.
NPL Ratio Non-Performing Loans Ratio – simply: the share of „bad” loans in the gross lending portfolio.
NPS Net Promoter Score – a client loyalty survey. Client database is split into three categories: promoters, neutral clients and detractors. NPS ratio is the difference between the share of promoters and detractors in the entire client database.
NPV Net Present Value – net present value of discounted future cash flows.
NPV at Risk Net Present Value at Risk – measure of net present value of discounted future cash flows at risk.
NSFR Net Stable Funding Ratio. It is computed as the ratio of available stable funding to required stable funding. In keeping with Regulation of the European Parliament and of the Council (EU) No. 575/2013, the target net stable funding ratio (NSFR) was not defined.
OHI Organizational Health Index.
O-SII buffer Buffer of other systemically-important institution – an element of macroeconomic supervision of the banking sector. The buffer is imposed on banks of systemic importance on both the standalone and consolidated bases. The buffer takes values from 0% to 2% of the capital requirement.
Own funds The funds forming Tier I capital (encompassing inter alia share capital, supplementary capital, reserve capital and retained earnings of previous years) and Tier II capital (encompassing inter alia subordinated liabilities, when approved by the competent regulator).
PACE An organised process boosting innovations across ING Group. It fosters a fast market launch of new products and services, developed by small and independent scrums.
PD Probability of Default.
PFSA Polish Financial Supervision Authority – supervises the banking sector as well as the capital, insurance and pension markets, payment institutions and payment services offices, electronic money institutions and the sector of credit unions.
Private & Wealth The offer targeting the segment of retail clients whose assets are over PLN 500,000 (Private) or PLN 2 million (Wealth).
RAS Risk Appetite Statement – The document that sets the maximum risk the Group is willing to accept for a given type of risk.
Respect Index Index of the most socially responsible companies on the Warsaw Stock Exchange.
Retail segment Simply: natural persons and natural persons running business.
Return on Assets (ROA) net profit/ average assets for 5 subsequent quarters.
Return on Equity (ROE) net profit/ average equity for 5 consecutive quarters.
Risk costs margin ratio Net loan loss provisions to the average value of the gross lending portfolio in a given period.
STIR ICT System of the National Clearing House – a set of algorithms that analyse financial data delivered obligatorily by banks and credit unions on entrepreneurs designed to identify potential VAT frauds.
Strategic clients Groups with the annual turnover of over EUR 125 million, corporate segment clients.
Supervisory Review and Evaluation Process (SREP) One of the supervisory tools of the Polish Financial Supervision Authority. The SREP seeks to identify the volume and nature of risk exposure at banks, evaluate the quality of the risk management process and assess the capital covering the risk associated with bank business and bank governance.
SWIFT Society For Worldwide Interbank Financial Telecommunication. SWIFT participates in international transactions between financial institutions.
Tier I Top-quality capital, computed in line with Basel III regulations.
Tier I capital ratio The ratio of the Tier I capital to off-balance sheet assets and liabilities including risk weights; the ratio calculated in line with Basel III regulations.
Total Capital Ratio (TCR) It is computed as the relation of own funds to off-balance sheet assets and liabilities including risk weights; the ratio calculated in line with Basel III regulations.
United Nations Environment Programme Finance Initiative A global partnership between the United Nations and over 200 representatives of the world financial sector. The partnership seeks to promote sustainable funding.
United Nations Global Compact The largest global initiative gathering business striving after sustainable growth.
VaR Value at Risk – the ratio which defines the anticipated maximum potential loss at certain probability.
WCAG 2.0 International guidelines on making Web content more accessible. These guidelines read how to make content accessible to everyone, regardless of one’s ability, age, equipment or software.
WIBOR Warsaw Interbank Offered Rate – It is a reference interest rate of loans on the Polish interbank market.
WIG 30 WIG 30 index has been published by the Warsaw Stock Exchange since 23 September 2013. It is a capitalization-weighted stock market index of the thirty largest companies on the Warsaw Stock Exchange.
WPC Winning Performance Culture – It is a survey to measure employee engagement.
Jesteś w ścieżce klienta Jesteś w ścieżce pracownika Jesteś w ścieżce rynku i mediów

I am a client

I am a staff member

I represent the market and media


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