About report

For the second time now, the ING Bank Śląski S.A. Group has compiled the annual report in line with the best global practices of integrated reporting. To help readers use the interactive tools, we prepared a user guide with key features. We encourage you to watch a short animated video before reading the report.

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[G4-32]

GRI Content Index

Profile indicators Descriptions External verification
Strategy and analysis
G4-1 Statement from the most senior decision-maker of the organization about the relevance of sustainability to the organization and the organization’s strategy for addressing sustainability. YES
G4-2 Description of key impacts, risks, and opportunities.
Organizational profile
G4-3
G4-3
Name of the organization. YES
G4-4 Primary brands, products, and/or services. YES
G4-5 Location of organization’s headquarters. YES
G4-6 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. YES
G4-7 Nature of ownership and legal form. YES
G4-8 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries). YES
G4-9 Scale of the reporting organization. YES
G4-10 Total workforce by employment type, employment contract, and region. YES
G4-11 Percentage of employees covered by collective bargaining agreements. YES
G4-12 Description of organization’s supply chain. YES
G4-13 Significant changes during the reporting period regarding size, structure, ownership or supply chain. YES
G4-14
G4-14
Whether and how the precautionary approach or principle is addressed by the organization. YES
G4-15 List of externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses. YES
G4-16 List of memberships of associations (such as industry associations) and national or international advocacy organizations in which the organization holds a position on the governance body, participates in projects or committees, provides substantantive funding beyond routine membership dues, views membership as strategic. YES
Identified material aspects and boundaries
G4-17 List of all entities included in the organization’s consolidated financial statements and information if any of those entities is not covered by the report. YES
G4-18 Process for defining report content. YES
G4-19 List of all material Aspect identified in the process for defining report content. YES
G4-20 Aspect Boundary within of the report. YES
G4-21 Aspect Boundary outside the organization. YES
G4-22 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g., mergers/acquisitions, change of base years/periods, nature of business, measurement methods). YES
G4-23 Significant changes from previous reporting periods in the Scope and Aspect Boundaries. YES
Stakeholders engagement
G4-24 List of stakeholder groups engaged by the organization. YES
G4-25 Basis for identification and selection of stakeholders with whom to engage. YES
G4-26 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. YES
G4-27 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Report the stakeholder groups that raised each of the key topics and concerns. YES
Report profile YES
G4-28 Reporting period (e.g., fiscal/calendar year) for information provided. YES
G4-29 Date of most recent previous report (if any). YES
G4-30 Reporting cycle (annual, biennial, etc.). YES
G4-31 Contact point for questions. YES
G4-32 „In accordance option”, GRI Content Index chosen by the organization. YES
G4-33 External verification
Governance
G4-34 Governance structure of the organization, including committees of the highest governance body, committees responsible for decision-making on economic, environmental and social impacts. YES
Ethics and integrity
G4-56 Description of the organization’s values, principles, standards and norms of behaviour such as codes of conduct and codes of ethics. YES
G4-57 Internal and external mechanisms for seeking advice on ethical and lawful behaviour, and matters related to organizational integrity, such as helplines or advice lines. YES
G4-58 Internal and external mechanisms for reporting concerns about unethical or unlawful behaviour, and matters related to organizational integrity, such as escalation through line management, whistleblowing mechanisms or hotlines. YES

Detailed indicators

 

Indicators by aspect Descriptions Omissions External verification
Economic
Economic performance
G4-DMA
G4-EC1

G4-EC1

Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.
Market presence
G4-DMA
G4-EC5 Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation.
Indirect economic impacts
G4-DMA
G4-EC7

G4-EC7

Development and impact of Infrastructure Investments and Services Supported.
Environmental
Energy
G4-DMA
G4-EN3 Energy consumption within the organization.
G4-EN6 Reduction of energy consumption. The indicator reported in part due to a limited availability of data on the energy saved due to specific modernisation activities. The Bank will be able to report the indicator in full after developing and implementing the methodology for calculation of the saved energy.
Water
G4-DMA
G4-EN8 Total water withdrawal by source. YES
Effluents and waste
G4-DMA  YES
G4-EN23 Total weight of waste by type and disposal method.
Products and services
G4-DMA
G4-EN27 Extent of impact mitigation of environmental impacts of products and services.
Supplier environmental assessment
G4-DMA
G4-EN32 Percentage of new suppliers that were screened using environmental criteria.
Social
Labour practices and decent work
Employment
G4-DMA
G4-LA2 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation. YES
G4-LA3 Return to work and retention rates after parental leave, by gender.
Training and Education
G4-DMA
G4-LA9 Average hours of training per year per employee by employee category and by gender. The indicator reported in part due to a unavailability of data on the number of training hours by gender and employment category. The Bank will be able to report the indicator in full after implementing changes in the training time recording system.
G4-LA10 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.
G4-LA11 Percentage of employees receiving regular performance and career development reviews.
Diversity and equal opportunity
G4-DMA
G4-LA12 Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity.
Equal remuneration for women and men
G4-DMA
G4-LA13 Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation. YES
Supplier assessment for labour practices
G4-DMA
G4-LA14 Percentage of new suppliers that were screened under labour practices criteria.
Human rights
Supplier human rights assessment
G4-DMA
G4-HR10 Percentage of new suppliers that were screened using human rights criteria.
Society
Local communities
G4-DMA
G4-FS14 Initiatives taken to improve access to financial services for disadvantaged persons.
Anti-corruption
G4-DMA
G4-SO4 Communication and training of anti-corruption policies and procedures.
G4-SO5 Confirmed incidents of corruption and actions taken.
Compliance
G4-DMA
G4-SO8

In 2017, there no fines for legal or regulatory non-compliance imposed on ING Bank Śląski S.A.

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. YES
Product responsibility
Product and service labelling
G4-DMA
G4-PR4

In 2017, there were no events of non-compliance with regulations or voluntary codes on labelling and information about products and services.

Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes. YES
G4-PR5 Results of surveys measuring customer satisfaction. YES
Marketing communications
G4-DMA
G4-PR7

In 2017, there were no events of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes.

Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. YES
Customer privacy
G4-DMA
G4-PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.
Compliance
G4-DMA
G4-PR9

In 2017, there no fines for non-compliance with the law or regulations concerning the delivery and use of products and services imposed

Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. YES
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