In 2017, we kept the high growth rate for clients. Throughout the year, the Bank’s client base went up by 267,000 versus 262,000 the year before. As at the end of December 2017, the number of clients was 4.59 million and it was broken down into the following segments:
- 53 million retail clients, including:
- 18 million individual clients (up by 233,000 clients throughout the year),
- 354,000 entrepreneurs (up by 28,000 clients throughout the year),
- 55,000 corporate clients (mid and big companies, and capital groups; up by 7,000 clients).
The constantly growing number of clients is the result of the activities pursued by us to foster long-term relationships with clients. These relationships are based on the trusted brand, transparent and flexible product offer and a continuously developed modern distribution and customer service system.