About report

For the second time now, the ING Bank Śląski S.A. Group has compiled the annual report in line with the best global practices of integrated reporting. To help readers use the interactive tools, we prepared a user guide with key features. We encourage you to watch a short animated video before reading the report.

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[G4-18, G4-19, G4-20, G4-21, G4-22, G4-23, G4-27, G4-28, G4-29, G4-30, G4-31, G4-33]

We are glad to provide you with another integrated report of ING Bank Śląski S.A., for the year 2017.

We drafted the document in keeping with the top global standards:

  • international non-financial data reporting guidelines – Global Reporting Initiative GRI G4 – compliance with Core indicators, and
  • the integrated reporting guidelines of the International Integrated Reporting Council (IIRC).

The report also meets the formal requirements set out in the Minister of Finance Ordinance of 19 February 2009 on Current and Periodic Information Published by Issuers of Securities and the Conditions for Regarding Information Required by the Law of a Non-Member State as Equivalent.

The report discusses the operations of the ING Bank Śląski S.A. Group from 1 January 2017 to 31 December 2017, unless another period has been given. Both the financial and non-financial data are disclosed for the ING Bank Śląski S.A. Group (plus selected financial data for ING Bank Śląski S.A.). The size, structure, ownership or supply chain of our bank did not change materially in the reporting period. The report does not include any restatements. As far as the reporting scope or applied measurement methods are concerned, this report does not differ from the previous one. It discusses the operations of the ING Bank Śląski S.A. Group and their deliverables.

In the report, we included material particulars of the strategy, management and results of as well as the outlook for our bank. The information was disclosed considering the economic, social and environmental landscapes. We also presented our understanding of the corporate responsibility and our social footprint – today and in the future. We believe that our integrated report explains how the non-financial aspects of our business shape our capacity to create and keep value in the short-, mid- and long-term.

We published the previous report in 2016 for the years 2014-2015. From this year onwards, we are going to publish them on an annual basis.

  • Identification
    During that stage, we identified the key issues concerning the bank’s responsibility and business. We analysed other sources, too. They included but were not limited to press publications in the reporting period, the topics covered by internal communications, the current business blueprint and the sustainability strategy. We also reviewed the topics of significance for non-financial reporting by our sector.
  • Prioritization
    We have conducted surveys among external stakeholders, including: clients, analysts, regulators, investors, the media, NGOs, suppliers, students and our employees. With the survey deliverables, we were able to define the most important topics to be included in the report.
  • Validation
    We verified and clarified the said topics during the validation workshops with the senior management staff. They translated directly into the aspects reported herein.

The matrix below presents the issues that should be tackled in the report according to the Bank employees and our external stakeholders. The materiality grades are as follows: 1- issues of little importance, 2- issues of some importance, 3- very important issues.



Key prioritisation and validation process aspects

No. Aspect Impact on the Bank Impact on the environment Our response in the report
1. Tailoring banking services to the needs of various groups of clients Offered products

Availability, speed and intuitiveness

Facilities for companies and entrepreneurs

2. Ensuring client data security Transaction security and IT system stability

Personal data security

3. Ensuring financial soundness of the company Our financial results
4. Strategy and its delivery ING Bank Śląski S.A. business strategy
5. Integrity and ethics in all business actions, regulatory compliance Ethics, values and compliance

Non-financial risk

Compliance risk

6. Manner of client relationship building, client satisfaction Customer experience
7. ING Bank Śląski S.A. versus competitors in Poland What makes us stand out

Market now and in the future

8. Key stakeholders of the Bank and relationships with them Social impact
9. Value and potential of employees Employee development
10. Actions intended to protect natural environment as part of a green office Caring about the environment

In the report, we described in detail the key topics. We make both disclosures on management approach and the corresponding indicators. Further, we resolved to present the other reporting aspects reflecting best their nature and weight for the organisation.

Figures used in the report were retrieved from internal reporting systems. Before being published they were all internally verified.

The selected ratios were verified by an independent auditor, as confirmed in the assurance report.

You may read more about our relationships and dialogue with stakeholders in the chapters titled “About us” and “How we create value”.

Report compilation works were coordinated by a team composed of representatives of CSR, investor relations and financial reporting areas. This report was produced thanks to many people.

These are first and foremost:

  • employees of all layers who participated in the preparatory works, filled in the questionnaires, attended the workshops and developed report data,
  • customers, analysts, regulators, investors, the media, NGOs, vendors, and students who responded to our survey.

The contribution of all the people and institutions allowed us to prepare the next Integrated Report of ING Bank Śląski S.A. for 2017.

In case of questions, please inquire about the report with:

  • Iza Rokicka
    Investor Relations Bureau Director
    Finance Division
    Phone: +48 22 820-4416
    e-mail: iza.rokicka@ingbank.pl
  • Joanna Warmuz
    Communications Expert
    PR and Internal Communications Team
    Phone: +48 32 357-8407
    e-mail: joanna.warmuz@ingbank.pl

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I represent the market and media


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