About report

For the second time now, the ING Bank Śląski S.A. Group has compiled the annual report in line with the best global practices of integrated reporting. To help readers use the interactive tools, we prepared a user guide with key features. We encourage you to watch a short animated video before reading the report.

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As an institution which exerts a significant impact on the economic life in Poland, we are required to participate in the life quality improvement-oriented initiatives in an active and responsible manner. That is why, we proactively support and promote natural environment protection solutions.



In December 2017, the Management Board of ING Bank Śląski S.A. adopted the Green Statement of ING Bank Śląski S.A.

The areas to obtain our support include but are not limited to:

  • renewable resources projects run by energy holdings,
  • projects supporting development of modern industry and power distribution infrastructure,
  • ESCO projects to offer comprehensive energy solutions which contribute to energy saving,
  • electromobility-oriented projects, and
  • other projects to prevent pollution and increase recycling opportunities.


We see our special role in taking initiatives towards designing and offering new products. We support green ventures, shape ecological awareness and support the concept of a circular economy. We manage environmental and social risks.
Kazimierz Rajczyk
Sector Managing Director Energy Sector Centre

In 2017, we again focused on:

  • carbon footprint reduction (goal: 50% by 2020),
  • energy and water consumption reduction (goal: 20% by 2020),

Since 2016, 100% of energy purchased by our Bank has come from renewable resources. In 2017, we bought energy origin certificates for the second time and, in consequence, we cut back our carbon footprintby over 70% from 2014. The purchase of green energy will be renewed in the upcoming years.

[G4-DMA] [G4-EN6]

The newly adopted technical standards reduced the electricity consumption due to lighting systems installed by around 40%.

  • Since 2015, modernised power lines have been operating at 56 branches and on 6 floors at our Katowice Head Office buildings plus completely new energy-saving installations have been working in 12 relocated facilities.
  • At our branches and at the Head Office, we activated external advertisement lighting using the LED technology; the casing based on that technology has become our effective lighting standard.
  • The LED lighting modernisation involves division into sections which are steered individually, with the lighting up or dimming option; moreover, the casing equipped with individual motion detectors is applied.
  • With renovation, relocation or lifting, the water facilities and kitchens are equipped in line with the new, water efficiency-based, standard.
  • As part of the OFF Culture campaign, we promoted among all our employees the use of dishwashers in kitchens and reasonable water management.
  • In 2017, new energy-saving electric installations were fitted in consecutive relocated and redeveloped facilities.


2016 – 33,769,174 kWh

2017 – 31,530,936 kWh



We replaced the old air conditioning elements containing R22 refrigerant (with CFC) with modern air conditioning systems at 64 outlets.

  • We mandatorily sort waste at our branches. On top of this, we collect and safely destroy data carriers (either the paper or magnetic ones).
  • At each branch, we gather office waste like toners, furniture or electronic waste and have them recycled by an authorised company.
  • We extended the waste segregation with the collection of dead batteries. Adequate containers can be found in rooms with printers and annexes at the Head Office buildings in Katowice and Warsaw. They are also gradually delivered to our regional office buildings.
  • All Bank employees in Warsaw and Katowice Head Offices use the follow-me printing system. The solution enables printing a document only upon tapping the employee’s identification badge against the printer.




Total weight of waste (kg)

2017 2016 Change y/y
Waste paper1 554,052 362,982 52.6%
Screens 14,094 14,072 0.2%
Electronic equipment and bulk waste 16,976 17,361 -2.2%
Toners2 3,800 2,550 49.0%
Total waste 588,922 396,965 48.4%

1higher weight of waste paper is due to the change in operators of the safe document shredding service and another weight conversion factor;

2higher weight of toners results from a large number of modernisation actions, relocation and liquidation of outlets in 2017


In 2017, we reported 1,810 kg of hazardous waste, contained in the total waste amount. The waste included mainly electronic waste (screen elements, cooling equipment and air conditioning parts, etc.).


We analysed the use of water for the Head Office buildings and regions. This helped us to set new modernisation standards for the Head Office and branch buildings. Another stage of the OFF Culture started; the action promotes water consumption reduction. In 2017, we cut back water consumption by over 13% versus 2014.

Our water consumption:



 2016 – 56,300 m3

2017 – 55,713 m

water source: municipal water supply

At our offices, we used the solutions which reduce the negative environmental footprint. Since 2014, we have undergone certification regarding application of green and user friendly solutions at our branches. The Head Office buildings in Katowice and Warsaw were awarded several times the Green Office Certificate for the use of the technology limiting energy, water, consumables consumption and supporting waste segregation. In November 2017, the buildings were audited again and the positive assessment of green solutions implemented was upheld.

We continue the action of promoting bicycle transport. Since it began (in 2013), we have purchased 68 bikes for Head Office employees and for 11 regional offices. In addition, to promote bike travelling among our clients as well, we installed 540 bike stands in front of 160 branches.

Another step was creation of a special bicycle zone for employees in the garages of our Katowice Head Office buildings. Cyclists may store their sports outfit, shoes or helmet there in dedicated lockers. Moreover, we arranged repair stations in the bicycle zone, where employees can mend their bikes themselves.

For many years now, we have supported the Sustainable Transport Week by promoting carpooling, or sharing of car journeys, among employees. We provided a database where all employees may offer or find a ride. Our interest in joint rides is steadily on the rise. Next 7 proposals of popular commuting routes were added to the previous 29 ones in the service and now we already have 36 joint routes used by our Bank employees. As part of the Car Free Day, we encouraged employees to actively participate in the action and to use public transport or to commute to work by bike or go on foot.

In 2017, first four electric cars were bought and made available to our employees. Following that, we installed electric car charging stations.

Good practice

At the beginning of 2016, together with other ING Group companies, we joined the Environmental Programme. In May 2016, we adopted the ING Environmental Approach. The document requires us to take measures to minimise Bank direct and indirect negative environmental footprint. Environmental Programme-related actions are supported by the OFF Culture. With this project, we encourage employees to be active in sustainable electricity and water consumption, for example.

In 2017, the OFF Culture was recognised by the jury of the Power of Content Marketing Gala – Columns of 2017. We won gold in the category “Content Marketing – Finance and Insurance”. We were appreciated for coherent actions, creative catchphrases and the educational value of the project. We also received an honourable mention in the category “Content Marketing Strategy for Employees”. Here, we gained recognition for creative actions aimed at corporate retrenching and friendly communication.

In 2017, we initiated subsequent stages of the OFF Culture. Rational water use has been the central theme there. The second edition of the OFF Culture started on 22 March, the World Water Day. We made the employees aware and reminded them that each and everyone of us has an impact on the condition of our planet. Blue stickers that encouraged employees to take action in the form of a riddle were the dominant hallmark of that edition of the campaign. The stickers also featured phone numbers to report any leaking faucets or toilets. We also invited our employees’ kids to take part in the second stage of the OFF Culture devoted to water. On the occasion of the Children’s Day, we called the eco contest Waterproof Doctor on Track. It was aimed at ecological education and an attempt to alter the children’s awareness of water consumption. We reinforced the OFF Culture with short articles in our Baśka banking magazine: Sometimes it’s good to be OFF, New edition of the cultural and educational instructor, OFF Culture for summer, We sort with the OFF Culture and We are water-responsible.

Environmental protection for us and our company also means opportunities and related market needs. Thanks to the proper assessment of social and environmental risks of large investment projects, we focus on responsible investing consistent with the international Equator Principles.


In 2017, ING Bank Śląski S.A. granted financial and in-kind charity donations pursuant to the ING Bank Śląski S.A. Donation Policy; the Policy sets out the purposes to be supported by the Bank donations, in selected community investment areas:

  • operations cantered around children and youth, including holidays for children and youth,
  • science, higher education, school system, education and schooling (including in particular financial education),
  • health protection and disease prevention.

In keeping with the Policy, the Bank made 32 donations, to name a few: for the Center for Citizenship Education to support the development of the Entrepreneurial Youth programme, for the Warsaw Institute of Banking to develop the BAKCYL programme and for the Spring Association to support the development of financial competence of families from the Noble Box Project and to educate children in the Academy of the Future Project. In the higher education area – for, inter alia: the Silesian University of Technology to develop the “My idea for business” initiative, and in the healthcare area – for: the Professor Zbigniew Religa Foundation of Cardiac Surgery Development and the Polish Gastroenterology Foundation.

In line with the approach adopted in 2016, the Bank continued to support local charity organisations in the pre-holiday season by reallocating for that purpose the funds used to buy souvenirs for corporate and strategic clients. The funds were donated to 13 local organizations, such as hospices for children, rehabilitation centres, including: Fundacja Wrocławskie Hospicjum dla Dzieci (Children Hospice in Wrocław Foundation), Stowarzyszenia Osób Niepełnosprawnych Promyk in Zielona Góra (Association for the Disabled Sunbeam, Zielona Góra), Dom Aniołów Stróżów in Katowice (House of Guardian Angels, Katowice).

In 2017, the Bank also transferred in-kind donations, such as phased-out IT equipment (in a good technical condition) and office furniture. In-kind donations were made pursuant to the Procedure for the sale/ donation/ reprocessing of assets at ING Bank Śląski S.A. In-kind donations were given mainly to kindergartens, schools, hospitals and charities.


In 2017, ING Bank Śląski S.A. was involved in sponsorship activities targeted at the selected sectors of the economy, entrepreneurs, as well as SME owners and management. They were designed to empower people to stay a step ahead in life and in business. The most important sponsored events were:

  • European Economic Congress in Katowice.
  • European Startup Days in Katowice.
  • Open Eyes Economy in Cracow.
  • Impact Fintech in Katowice.
  • 50th anniversary of the Silesian University in Katowice.


  • National Energy Summit in Gdańsk.
  • European Executive Forum in Warsaw.
  • Europe Retail Congress in Warsaw.
  • Investment Forum & Private Equity Awards Gala in Warsaw.

ING Bank Śląski S.A. once again cooperated with the organisers of Run Warsaw and was the General Partner to this event in 2017.

Furthermore, regional branches of ING Bank Śląski S.A. supported local initiatives designed to build and tighten the relationships with existing and prospective clients as well as local communities.

Additionally, last year ING Bank Śląski S.A. together with ING Services organised a global hackathon – 24H CodING Hackathon. During that event, the best programmers from 11 countries had a chance to meet in Katowice, in the Old Zinc Rolling Mill. The event gathered employees of ING Group from all over the world as well as representatives of IT service providers, start-ups and students. The teams worked on the design of the open ecosystem of financial services. The event gathered 372 participants.

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