The security of our bank and the funds entrusted to us by our clients – measured by financial ratios – remains at a high level. The total capital ratio at the end of 2020 was 18.72%, i.e. 7.72 pp above the regulatory requirements in this regard. The quality of our assets remained stable – the share of loans in stage 3 at the end of 2020 was 3.3% (3.0% the year before), still clearly below the market average.
The COVID-19 pandemic forced clients to modify their behaviour, including the way they use banking services.
Clients of our bank even more frequently use the Internet for banking and less frequently visit our branches.