About report

ING Bank Śląski S.A. Group has compiled the annual report in line with the best global practices of integrated reporting. To help readers use the interactive tools, we prepared a user guide with key features. We encourage you to watch a short animated video before reading the report.

Choose your path Client Staff member Market and media

Integrated Annual Report
of ING Bank Śląski S.A. 2019

Our clients in numbers

At the end of 2019, our capital group serviced over 4.5 million clients, of which 4.4 million in the retail segment and over 71 thousand clients in the corporate segment.

warszawa_ing_01-2020_rk_1859 warszawa_ing_01-2020_rk_1859

Number of ING Bank Śląski S.A. Group clients (as at yearend)

The structure of our retail clients

The structure of our corporate clients

Volumes of receivables from our clients

The volume of gross receivables from our clients as at the end of 2019 amounted to PLN 118.5 billion and was by 13.4% higher than at the end of 2018. The above was translated into an increase of our market share in loans up to 8.8% or by 0.7 pps more than at the end of 2019.

Receivables from corporate clients continue to be the major part of our gross receivable portfolio; however, their share in the structure has been decreasing successively (from 62% at the end of 2015 to 54% at the end of 2019).

 

Gross receivables from clients in the ING Bank Śląski Capital Group (PLN billion)

The savings of our clients

The savings of our clients (including off-balance sheet savings of the retail Banking segment) at the end of 2019 amounted to PLN 143.1 billion and were higher by 12.1% y/y. On-balance sheet liabilities of our clients at the end of 2019 amounted to PLN 128.8 billion and were by 11.1 % higher versus the preceding year. As a result, our market share in deposits grew by 0.2 pps up to 9.3% at the end of 2019.

Liabilities to the retail segment remain the major part of the on-balance sheet volume of our clients’ savings (they accounted for 68% of all deposits at the end of 2019).

 

Savings of ING Bank Śląski Group clients (PLN billion)

The structure of deposit balances by province

* Deposits and other liabilities to customers.

* Deposits and other liabilities to customers.

* Deposits and other liabilities to customers.

* Deposits and other liabilities to customers.

* Deposits and other liabilities to customers.

* Deposits and other liabilities to customers.

Change currency to:

Change:

Search results: