Key information

2020 events

  • 6 February – publication of preliminary, unaudited financial results for Q4 2019 (link).
  • 27 February – resignation of Mr Ad Kas from the position of a member of the Supervisory Board (link).
  • 3 March – resignation of Mr Norman Tambach from the position of a member of the Supervisory Board (link).
  • 4 March – the first confirmed case of the coronavirus in Poland (link), in the following days of March, further restrictions on movement or economic activity were introduced („lockdown”).
  • 6 March – publication of the annual report for 2019 (link).
  • 17 March – the Monetary Policy Council’s (MPC) decision to cut interest rates and lower the required reserve rate (the reference rate was lowered from 1.5% to 1.0%, and the mandatory reserve from 3.5% to the reference rate; link).
  • 27 March – publication of the current report with information on the impact of the coronavirus epidemic on the operations of our bank (link).
  • 2 April – the Annual General Meeting of our Bank’s shareholders, appointment of members of the Supervisory Board (Mr Remco Nieland and Ms Susan Poot) and appointment of the Management Board for a new term (link).
  • 6 April – upgrade of credit ratings by Fitch agency (link).
  • 8 April – the MPC’s decision to cut interest rates (the reference rate was lowered from 1.0% to 0.5%; link).
  • 10 April – information on the annual contribution to the Bank Guarantee Fund’s (BGF) compulsory restructuring fund (link).
  • 15 April – update of the current report with information on the impact of the coronavirus epidemic on the operations of our bank (link).
  • 8 May – publication of the periodic report for Q1 2020 (link).
  • 15 May – appointment of Mr Michał Mrożek to the Management Board (link).
  • 28 May – the MPC’s decision to cut interest rates (the reference rate was lowered from 0.5% to 0.1%; link).
  • 3 June – update of the current report with information on the impact of the coronavirus epidemic on the operations of our bank (link).
  • 6 August – publication of the periodic report for Q2 2020 (link).
  • 7 September – the PFSA’s decision to refuse consent to entrust Joanna Erdman with the function of a member of the Management Board supervising risk management at our bank (link).
  • 5 November – publication of the periodic report for Q3 2020 (link).
  • 12 November – resignation of Mr Michał Bolesławski from the position of the Vice-President of the Management Board (link).
  • 30 November – resignation of Mr Lorenzo Tassan-Bassut from the position of the Vice-President of the Management Board (link).
  • 3-4 December – failure of our Makler brokerage system (link).
  • 18 December – appointment of Ms Ewa Łuniewska as the Vice-President of the Management Board (link).
  • 31 December – initiation of forced restructuring of Idea Bank SA by the Bank Guarantee Fund (link).

2020 in numbers

  • 4.7 million Total number of clients
  • 9.4% Return on equity (ROE) adjusted for MCFH
  • PLN 1,337.6m Net profit
  • PLN 11.4m Value of granted mortgage loans
  • PLN 920m Value of financed RES projects
  • PLN 7.1m The amount collected and donated to the health service

Interactive KPI

Outlook

Goal
Metric Ambitions
Increase in client activity and digitisation
  • Increase in the number of clients, including primary clients, and their activity.
  • Increasing activity in self-service channels.
  • Maintaining a high level of client satisfaction (NPS), with priority on client experience.
We want to have over 2 million primary clients in the retail banking segment and over 160 thousand primary clients in the corporate banking segment.
Compliance with regulatory requirements
  • Improvement of the Compliance control efficiency index and the Compliance risk level index
  • Maintaining the level of operational risk in line with the declared risk appetite.
The declared level of appetite for operational risk is below 2.5.
Motivating and empowering employees
  • Implementation of a hybrid work model for identified organisational units.
  • Further development of the well-being programme.
  • Promotion of brand value in the area of sustainable development, with priority for volunteering in the field of ecology and forestry.
  • Development of the benefit offer (including development of the cafeteria).
  • Continue to simplify the job structure.
  • Developing a new approach to working conditions for the post-pandemic period.
  • A series of health conferences for employees.
  • Development of activities aimed at Talents.
Stability, availability and security of IT systems
  •  Building the awareness of employees and clients in the area of cybercrime.
  • Further work on the use of cloud solutions.
  • Availability of Front-End systems at a level not worse than in 2020.
  • Reduction of negative events felt by clients by 15% y/y.
Operational efficiency, AI and data management
  • Continuation of the transformation of the profile of the retail and distribution network.
  • Developing a concept for full digitisation of processes.
  • Raising knowledge and awareness of data, including personal data.
Continued reduction in the number of meeting places in line with the trend of previous years.
Sustainable development priorities
  •  Develop and implement a sustainable finance strategy.
  • Development and implementation of an approach to climate risk management.
You can read more in the „Sustainable Development Strategy”

Our medium-term financial ambitions compared to the results for 2016-2020

2016 2017 2018 2019 2020 Ambitions
Loans/Deposits
81.5% 83.8% 87.6% 90.7% 82.6% ~85%
Interest margin 2.67% 2.88% 2.92% 2.95% 2.63% >2.4%
Costs/Income 48.5% 44.8% 44.5% 43.1% 44.3% <45%
Return on Equity (ROE) – adjusted for MCFH 12.8% 13.0% 12.8% 12.8% 9.4% >10%

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