About report

ING Bank Śląski S.A. Group has compiled the annual report in line with the best global practices of integrated reporting. To help readers use the interactive tools, we prepared a user guide with key features. We encourage you to watch a short animated video before reading the report.

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Integrated Annual Report
of ING Bank Śląski S.A. 2019

ING Bank Śląski S.A. strategy

Our stakeholders expect us to communicate not only on our performance but also on our growth outlook. The strategy, the manner of its implementation and market competition are the most important topics indicated by the bank stakeholders in a survey conducted for the purpose of the report.
We move beyond the usability related to the offering of banking products and services. People are our most important assets. We engage our resources to develop competences and build a work environment that is conducive to innovativeness. The results of our actions translate into a unique customer experience, customer safety and development opportunities.

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  • [103-1]
    Explanation of the material topic and its Boundary
  • [103-2]
    The management approach and its components
  • [103-3]
    Evaluation of the management approach
  • [203-2]
    Significant indirect economic impacts

Business strategy

In 2014, ING Group implemented the Think Forward strategy. We want to be perceived as a bank of the future for the enterprising. The one that delivers practical solutions to its clients, the solutions they need and will be willing to use.

Our clients as well as the audience of our commercials probably associate us with the catchphrase: “It’s the people that count”. And that’s right, as we want people to be able to pursue their goals with our support. Often, we help them even become aware of and name their goals.

In practice, it means that – thinking of our clients and their satisfaction – we simplify our actions and how we communicate. We enhance our availability by putting the emphasis on the latitude of contact forms and times when the client may reach us. We are an organisation of committed people who derive satisfaction from improving themselves. And also from supporting our clients in their development. We want them to make informed choices.

Strategy of the ING Group

Our promises

We talk and write to our clients in a clear fashion: without any banking lingo or legal intricacies. We simplify agreements and avoid asterisks. We create accessible online solutions.

We give our clients access to services from any device and at any day or night time. We rebuild our branches and adapt cash machines to client needs.

We educate clients, advise them and share knowledge with them. Our advisors assist clients in taking decisions. We develop innovative platforms and tools to streamline finance management.

Together with the clients we search for new solutions and improvements. We automate our internal systems. We engage all employees in searching for room for improvement.

We talk and write to our clients in a clear fashion: without any banking lingo or legal intricacies. We simplify agreements and avoid asterisks. We create accessible online solutions.

We give our clients access to services from any device and at any day or night time. We rebuild our branches and adapt cash machines to client needs.

We educate clients, advise them and share knowledge with them. Our advisors assist clients in taking decisions. We develop innovative platforms and tools to streamline finance management.

Together with the clients we search for new solutions and improvements. We automate our internal systems. We engage all employees in searching for room for improvement.

Strategic priorities

Clients are at the centre of our actions. We care to have numerous loyal clients. They will choose us as their primary bank only if they have good relationship with us and if we help them solve their problems. We know that we can ensure them a lasting and good relationship if, at the same time, we look after our financial strength and stable infrastructure.

Creation of new solutions is the basic task of our organisation. That is why, we are looking for a new way of working, for the method that will be optimal for the organisation of ambitious and committed people who care about their own development and development of the others. The method that will get clients even more involved in the process of creating and modifying products.

We watch changes carefully and strive to use them in many areas. We turn them into products and services which are developed together with clients. We implement state-of-the-art technologies, but we remember that clients must find the technology both useful and safe.

ING Bank Śląski S.A. is not only about savings money and loans. We provide clients with a comprehensive view of their finance and offer them the solutions that go beyond the traditional banking.

Clients are at the centre of our actions. We care to have numerous loyal clients. They will choose us as their primary bank only if they have good relationship with us and if we help them solve their problems. We know that we can ensure them a lasting and good relationship if, at the same time, we look after our financial strength and stable infrastructure.

Creation of new solutions is the basic task of our organisation. That is why, we are looking for a new way of working, for the method that will be optimal for the organisation of ambitious and committed people who care about their own development and development of the others. The method that will get clients even more involved in the process of creating and modifying products.

We watch changes carefully and strive to use them in many areas. We turn them into products and services which are developed together with clients. We implement state-of-the-art technologies, but we remember that clients must find the technology both useful and safe.

ING Bank Śląski S.A. is not only about savings money and loans. We provide clients with a comprehensive view of their finance and offer them the solutions that go beyond the traditional banking.

Execution of strategic priorities for 2019

As part of the business strategy implementation, we identified several key areas of focus for 2019. The table below presents the results of priorities’ implementation:

Accomplishment of strategic priorities for 2019
Priority Deliverables
Increased number of customers
  • As at the end of 2019, the group of primary clients was 2.0 million (+138 thousand y/y).
  • In 2019, we acquired 474 thousand retail clients and 13 thousand corporate clients.
Compliance with regulatory requirements
  • The total capital ratio remained at a safe level at the end of 2019 (16.87%), ensuring dividend payout.
  • Compliance with new regulatory requirements (PSD2, RODO, Split payment).
Operational excellence
  • The value of commercial balances per FTE was PLN 30.8 million at the end of 2019 (+11.5% y/y).
  • The cost/income ratio was 43.1% (-1.3 pp y/y).
  • In 2019, we launched Apple Pay, Google Pay and Garmin Pay for debit and credit cards.
Employee incentives
  • We implemented a Well-beING programme for employees based on three priorities: energy, health and activity. Additionally, we took up initiatives for handicapped employees.
  • We have been strengthening our Bank's brand as a technological company by involving our employees in knowledge-sharing initiatives like meetups and techblog.ing.pl.
Data governance
  • Under works on PSD2, we have launched open Banking services.
  • Implementation of Roboplatform for corporate clients.

Strategic priorities and main risks in 2020

Priority Metric
Client activation and digitisation
  • An increase of the number of primary clients, in retail banking and corporate banking.
  • A growth of green credit assets.
  • Top 3 brand recognition as an Internet Bank.
Compliance with regulatory requirements
  • Compliance with PFSA requirements.
  • The refinancing risk ratio within risk appetite.
Employee incentives
  • Promotion of green and pro-health initiatives among employees.
  • Further development of the Well-being programme.
  • An increase of permanent employee commitment measured with WPC.
  • Promotion of diversity and inclusion policies.
System stability and availability
  • System availability and capacity.
  • Propagation of knowledge on IT security and awareness of risks related to cyber crimes.
  • Leader in modern mobile solutions.
Operating effectiveness and data management
  • Development of a system integration strategy.
  • More intensive use of Artificial Intelligence, Machine Learning and Cognitive.
Risk Comment
Macroeconomic
  • Higher inflation.
  • No possibility for the state to balance the budget.
  • Risks related to the slower GDP growth.
  • International instability, including trade wars.
Regulations
  • Legal risk related to judgements by CJEU concerning FX mortgage loans and refund of commissions charged for loan prepayment.
  • Uncertainties related to the volume and structure of regulatory costs, including for the Bank Guarantee Fund.
  • Regulations and practices aimed at enhancing protection of clients’ interests.
Capital requirements
  • Full implementation of Basel IV.
Market competition
  • Ownership changes in the Polish market may be material which will increase competition and will contribute to growing marketing costs.
Chance Comment
Customers
  • Acquisition of new customers.
  • Increasing the share of primary clients in the total number of clients.
  • Exploiting the potential of electronic banking.
Sustainable development
  • Increased public ecological awareness.
  • Increased availability of green energy sources.
  • EU climate neutrality.
  • Access to new technologies.
Financial results
  • Increase in business volumes.
  • Cost-effectiveness.
Capital regulations and requirements
  • Decrease in regulatory costs in the banking sector.
  • Lower capital requirements.
Priority Metric
Client activation and digitisation
  • An increase of the number of primary clients, in retail banking and corporate banking.
  • A growth of green credit assets.
  • Top 3 brand recognition as an Internet Bank.
Compliance with regulatory requirements
  • Compliance with PFSA requirements.
  • The refinancing risk ratio within risk appetite.
Employee incentives
  • Promotion of green and pro-health initiatives among employees.
  • Further development of the Well-being programme.
  • An increase of permanent employee commitment measured with WPC.
  • Promotion of diversity and inclusion policies.
System stability and availability
  • System availability and capacity.
  • Propagation of knowledge on IT security and awareness of risks related to cyber crimes.
  • Leader in modern mobile solutions.
Operating effectiveness and data management
  • Development of a system integration strategy.
  • More intensive use of Artificial Intelligence, Machine Learning and Cognitive.
Risk Comment
Macroeconomic
  • Higher inflation.
  • No possibility for the state to balance the budget.
  • Risks related to the slower GDP growth.
  • International instability, including trade wars.
Regulations
  • Legal risk related to judgements by CJEU concerning FX mortgage loans and refund of commissions charged for loan prepayment.
  • Uncertainties related to the volume and structure of regulatory costs, including for the Bank Guarantee Fund.
  • Regulations and practices aimed at enhancing protection of clients’ interests.
Capital requirements
  • Full implementation of Basel IV.
Market competition
  • Ownership changes in the Polish market may be material which will increase competition and will contribute to growing marketing costs.
Chance Comment
Customers
  • Acquisition of new customers.
  • Increasing the share of primary clients in the total number of clients.
  • Exploiting the potential of electronic banking.
Sustainable development
  • Increased public ecological awareness.
  • Increased availability of green energy sources.
  • EU climate neutrality.
  • Access to new technologies.
Financial results
  • Increase in business volumes.
  • Cost-effectiveness.
Capital regulations and requirements
  • Decrease in regulatory costs in the banking sector.
  • Lower capital requirements.

Sustainability strategy

Today, it is up to our decision what the world will look like and what world will be available to the next generations. As a financial institution whose mission is to “Support and inspire people to be a step ahead in life and in business”, we affect multiple economic processes and individual choices.

Exerting impact is inseparably related to responsibility. As an organisation, we feel responsible for many things. It is important that we set targets that are common to us and that are directly resulted to our business activity. And we hope to implement them with success. Therefore, sustainable growth is an indispensable element of our business strategy. In order to pursue consistent actions and set directions, we have set 4 priorities in our strategy. Our response is: Bank for the enterprising, Bank of equal opportunities, Bank for green investments and Bank which is eco-aware.

“Sustainable Banking” Academy

The Sustainable Banking Academy is a course specially developed for Bank employees from various areas of activity. The Academy provided our employees with information on the most recent market trends and solution the sphere of responsible Banking, sustainable development and CSR. The Sustainable Banking Academy helped understand a global, sectoral perspective in the context of fast developing responsible Banking. The participants could assess how the Bank copes in the context of trends in sustainable development and responsible business.

The subjects discussed at the Academy: SDG, CSR, climate changes and challenges for the sector, financial and non-financial inclusion, diversity, challenges of the contemporary world. The Academy held 4 full-day meetings in Katowice and Warsaw and 2 online webinars. All employees of the Bank are invited to attend the Sustainable Banking Academy. The Academy was attended by 26 persons representing various areas of the Bank's business, roles and functions.

Implementation of ING Bank Śląski S.A. sustainability strategy

Goal Success measures as at
the year-end 2019
Execution
The Bank for the enterprising
We support young people in being enterprising

–    a campaign “Najlepiej Robić Swoje” [The best way is to do your things] addressed to people aged 18-26, supporting them in the development of their passions and financial independence and cooperation with the Patronite crowdfunding platform
–    we share knowledge and we lecture at universities
–    an educational programme of the ING Polish Arts Foundation “Professional Artist”

–    TOP 1 “Bank for the resourceful and enterprising” for individual clients –      In a survey, on a national representative sample of Poles aged 18-65 and a sample aged 18-26, we were ranked TOP 1 as a “Bank for the resourceful and enterprising” (October – December 2019, Brand tracking, Kantar, CAWI). A campaign for young people was carried out in January-April 2019 as a continuation of last year’s campaign.
We support Poles in better financial management

–    a campaign encouraging for cautious consumption/saving + communication platform around intelligent solutions in Moje ING

–    TOP 1 “Bank for the resourceful and enterprising” for individual clients –    In a survey on a national representative sample of Poles aged 18-65, we were ranked TOP 1 as a “Bank for the resourceful and enterprising” (October-December 2019, Brand tracking, Kantar, CAWI). In a mass communication, we encouraged Poles to informed consumption and saving (January-February 2019) and we promoted useful functionalities of Moje ING such as: salary right now, multi-currency card with a traveller’s packet, messages on upcoming periodic payments, eco-loans with front-end commission (April – November 2019).
We support business people in setting up and developing businesses

–    access to intelligent Banking solutions (business establishment in Moje ING) and non-Banking solutions: PlaceMe (business location), accounting, terminals, microfactoring, imoje, ALEO
–    we help in reaching success and attracting clients: “A good voice for companies” campaign and educational content at the European Start-up Days
–    access to specialists at the Contact Centre and in branches

–    TOP 1 “Bank for the resourceful and enterprising” for companies

–    TOP 2 spontaneous recognition for companies

–    Minimum 10% of clients actively use non-Banking solutions

–    Brand results accomplished. In a survey “Brand monitoring and effective communication in the enterprise segment” (GFK, March-December 2019, CAWI) we were ranked TOP 2 in spontaneous recognition for companies and TOP 2 as a “Bank for the resourceful and enterprising”. In communication with potential business people we promoted the possibility to set up a business in Moje ING (May-June and September-November 2019), we encouraged Poles to share positive opinions on companies as a result of which they have more clients (February-May and November-December 2019), after ESD, business owners were offered practical tips on how they should develop their business (May-June 2019).
We keep developing cooperation with new companies and start-ups

– DemoDays and win-win cooperation with selected start-ups – PlaceMe, Jednoślad/Blinkee, Traficar, 2040.AI, Waywer
– we support an enterprising attitude among employees: (a) we encourage them to keep developing – we search for and develop new competencies (re-skilling, e-learning), (b) we promote a culture of innovation (Pace Everyday, Akcelerator ING, Innovation Bootcamp)
NPS growth among employees

– TOP 1 “Bank for the resourceful and enterprising” for companies
– TOP 2 spontaneous recognition for companies
– Minimum 10% of clients actively use non-Banking solutions
– Responding to business needs, we organise regular meetings for start-ups with representatives of the Bank's business lines. The first meetings were held in 2017. At the meetings, the invited start-ups have an opportunity to make presentations of the products they develop to Bank's representatives. For the Bank this is major inspiration and an opportunity to find solutions to respond best to clients’ expectations.
– We invite businesses developing products from various areas such as payments, e-commerce, business process optimisation, artificial intelligence or open API. We invite selected companies to test or carry out pilot projects for their solutions. The step that may follow may be establishment of various type of cooperation: capital investment, incorporation of a ready start-up service to an offer, joint product development, etc. by recommending services of start-ups or co-branding. Examples of such actions include cooperation with BillTech, a start-up whose solution we used to develop our new service – Moje Usługi. Another example is cooperation with 2040.ai, a start-up, whose solutions for advisors have been tested internally and now are implemented.
– We support the enterprising attitude of employees – we encourage them to keep developing – we search for and develop new competencies (re-skilling, e-learning). In March 2019, a second edition of the conference “Odczarujmy Service Design”, attended by 200 persons. They learned how to apply service design in daily work. In 2019, there were two sessions of the Service Design Academy, attended by 29 persons from 17 units. In 2019, we carried out several dozen projects with our PACE methodology. The methodology is focused on developing solutions with clients so that they provide value added. With such approach, we have enhanced and developed new, breakthrough solutions, e.g. with start-ups.
– In a survey “Brand monitoring and effective communication in the enterprise segment” (GFK, March – December 2019, CAWI) we were ranked TOP 2 in spontaneous recognition for companies and TOP 2 as a “Bank for the resourceful and enterprising”. The NPS ratio among employees grew from 53% (average of Q2, Q3 and Q4 2018) up to 54% (average of Q2, Q3 and Q4 2019).
Goal Success measures as at
the year-end 2019
Execution

The Bank of equal opportunities

We remove or cancel architectonic barriers in our branches

– 91% branches with no barriers (98% branches without barriers where indirect solutions are used, e.g. rails) – Throughout the year we were removing architectonic barriers in our branches. At the end of 2019, we had 91% branches without architectonic barriers, 7% branches had barriers eased by the use of rails, fixing of paging bells (access to a branch by handicapped people requires assistance by an ING employee).
We are available to clients in all contact channels with the Bank – A new contact channel with the Bank was launched – chat in a mobile application – In July 2019, we launched the chat function in a mobile application. To activate the function, it is necessary to log to the application and then find the chat button at the bottom of the page. The solution is available for Android and iOS device users. Just download the most recent version of the application.
We educate customers how to move in the digital world, we counteract to digital exclusion

– we promote assistance in branches
– we are developing a “handbook for beginners” in mobile/electronic banking

– An information action, development of a handbook for beginners in mobile/online banking – During a workshop with senior citizens, we have developed a working version of the handbook. The handbook is to be published in 2020.
– We promote assistance in branches at onboarding training and we encourage employees to assist in the first steps with electronic banking.
We support the employment of handicapped persons in our Bank

– we have implemented a packet of benefits and facilities for handicapped employees
– we have started cooperation with the Activation Foundation who will support us in recruiting handicapped people

– A complete developed recruitment process with the support of the Activation Foundation involved in activating handicapped people Additional days off: 3 paid days off for employees with mild disabilities, 5 paid days off for employees upbringing children with disabilities (no age limit that would restrict eligibility for the right), 2 paid days off for employees caring for spouses/partners, parents, in-laws, grandparents with mild or severe disabilities. A higher number of days off from work than guaranteed by labour law, e.g. an additional one day off in case of child birth or adoption of a child (totally 3 days) or in connection with a wedding of an employee (totally 3 days). A day off for the family of each employee. Such day off may also be utilised in hours.
Additional cash benefits: A fixed monthly allowance of PLN 500 for employees with moderate and material handicaps. A fixed monthly allowance of PLN 500 for employees rearing handicapped children – per each child. Refinancing of medications, dressing materials on the basis of invoices up to the full amount.
– We have developed a recruitment process with the support of the Activation Foundation. We have developed guidelines for Directors – Hiring of handicapped persons
We actively support the culture of diversity.
We foster an environment free of discrimination and mobbing
– commencement of e-learning and a communication campaign to employees
– Minimum 2 communication actions (including training) or inspiring conferences for employees – We published communication to all employees on the implementation of the Policy of Caring about Working Environment Free of Discrimination and Mobbing and the Procedure of Handling the Suspected Occurrence of Adverse Events. Our offer of e-learning contains a course “Work free of discrimination and mobbing” – as mandatory training for all employees. Additionally, in June we arranged a Week of Diversity and Inclusion that included inspirational meetings, workshops and lunch&learn meetings.
We develop friendly work places. We care about the health and well-being of our employees.

– we support our sporting employees, e.g. Run Warsaw and a Football Tournament

– Minimum 2 campaigns for employees, including a campaign on oncology prevention and a campaign for sports – In October, we started our Oncology Prevention Programme. With the programme, it is possible to make appointments for free tests to be held at renowned clinics ensuring safe procedures and a reliable analysis of the results. First, we will focus on diseases of the colon and breasts.
– In 2019, we held three sports events for employees: football tournament, beach volleyball tournament and we were the main partner for Run Warsaw. In connection with Run Warsaw, we held a number of training sessions for employees and we held a campaign on healthy nutrition and exercising.
We continue to further simplify and promote “Po prostu” [Just Like That] communication – Further simplification of communication due to standards and automation. Increased awareness of Po prostu with clients and employees. – We have already simplified over 2,500 communications, including major agreements. In 2019, we were granted a certificate of a plain Polish language from the University of Wrocław – thus we had an opportunity to check if the language on our site ing.pl is plain. This is the second certificate in our portfolio – in 2017 we were awarded another certificate for the language in Moje ING. Our target is automation – that is why we have developed Prostomat. This is the first tool in Poland which not only diagnoses texts but it also translates texts from “Bankish” into human language – like the Google translator. Our employees are provided with ready made simplified texts and they have more time to focus on other things – e.g. simplification of processes themselves.
Goal Success measures as at
the year-end 2019
Execution
The Bank of green investments
We support the development of electromobility and sharing economy in selected big cities

– in that respect, we cooperate with our partners: Tauron, Engie, Innogy, Jednoślad / Blinkee, Traficar

– Minimum 3 undertaken or completed initiatives – We support Innogy, Blinkee and Tauron. The largest electrical car sharing fleet in Europe – Innogy Go activated, new charging stations with ING opened.
We pursue the green initiate developed at ING Akcelerator

– the Eco-drive platform for smart mobility launched

– The platform is accessible to users and minimum 3 cooperating partners providing vehicle – The project is implemented jointly with Vooom. An investment agreement and a marketing agreement signed.
We finance projects in renewable energy sources

– projects in the area in wind power generation, photovoltaics, biogas stations

– Minimum 3 completed projects – We provided financing to projects improving energy effectiveness and new sources of green energy: wind and photovoltaics.
We pursue energy efficiency projects and renewable energy source projects under frame agreements with our partners – Minimum 8 completed projects with our partners – Partly completed. Audits take more time than we assumed. First agreements have already been signed and there is much interest.
We promote areas of closed circuit economies

– we look for business opportunities in the area
– we share our knowledge at internal and external conferences

– Minimum 1 transaction completed – The Bank is among the signatories of the document approved at the meeting under the auspices of KPRP i Employers of Poland – Card of Ecological Responsibility of Enterprises and Employers in Poland. participation in the conference of our economists.
– Our employees have attended EKG, OEES conferences as experts where they spoke about closed circuit economies.
We are in active dialogue with non-governmental organisations (NGOs). – A round-table meeting – On 10 October 2019, a round-table meeting was held, organised by ING in cooperation with WISE Europa. The meeting was attended by the largest Banks, NGOs and insurers and PBA.
Goal Success measures as at
the year-end 2019
Execution
The ecologically aware Bank
We carry out activities that are aimed at reducing the carbon footprint.

–    purchase of green energy origin certificates
–    sale of buildings with high-emission heating installations (coal furnaces)
–    installation of photovoltaic panels on the head office building in Katowice
–    modernisation of lighting at the ground car park at ul. Chorzowska 50 (LED tracing lighting, dusk sensor)

–    By 2020 we will reduce our coal footprint by 84% versus 2014 –    Since 2016, 100% of electrical energy purchased by our Bankcomes from renewable sources. In 2019, for the fourth time we purchased energy origin certificates and as a result we reduced our coal footprint by over 70% versus 2014. We will continue to use green energy in the future.
–    In 2019, we completed the first photovoltaic project installation at ul. Chorzowska 50 – we installed 178 panels on the roof of the head office building, generation power of the installation is 49.84 kW. The estimated energy yield is about 2-3% of our energy demand in the building at Chorzowska 50.
–    We placed green benches around the head office in Katowice – they use solar energy to charge phones or other devices. The benches are provided with USB sockets and induction charging option. Additionally, for our four-legged companions we provided water bowls by the benches.
We reduce water consumption. We care about waste recycling.

–      installation of faucet aerators in branches and dish washers in the head office in Katowice
–     communication initiatives relating to waste segregation

–    By 2020 we will reduce water consumption by 20% versus 2014, 100% waste recycling by 2020 –    In 2019, we reduced water consumption by 8.9% versus 2014.
–    We maintained waste recycling at 100%.
–    We installed faucet aerators in our branches.
–    At Bank outlets we are obliged to segregate waste. Additionally, we collect and destroy data media (in paper and magnetic form).
–    At each branch we collect office waste – toners, furniture or electronic waste and we have it disposed of by a specialised company.
–    Additionally, we collect use batteries. Dedicated containers are located in printer rooms and kitchen annexes in all buildings of the Bank.
We develop ecological awareness of our employees and we educate them in that area

–    a communication campaign on the minimisation of plastic consumption
–   we are involved in eco volunteering

–    A year-round campaign on the minimisation of plastic consumption – examples of actions –    In 2019, we continued the action to dispose of plastic from our environment using the slogan: Reusable Love. In 2019, we got rid of plastic bottles at all our offices – customers of our branches will be offered water in ecological cups from dispensers. Employees have access to filtered water and glass decanters.
–    We also participate in the worldwide #TrashChallange – cleaning the world. Apart from nominating other companies, we have decided to nominate our internal teams. We have already carried out several actions cleaning green sites – there will be more after future nominations.
We promote pro-environmental initiatives in our own business

–    implementation of a long-term eco-strategy for our car fleet, modifications to the Car Policy
–    testing of electrical car use for our employees in selected locations as an alternative for taxis and combustion engine vehicles

–    2019 – replacement of another 8 internal combustion engine cars on duty with electrified cars.
–    A 50% reduction of diesel vehicles and systematic replacement of combustion engine vehicles with hybrid and electrical cars
–    Construction of 8 charging stations for electrified cars next to our branches (overall there will be 17 of those).
–    2022 – a fully ecological fleet and CO2 emission reduction by 30% by 2023
–    We have reduced the share of diesel cars in our fleet by 43%.
–    We have purchased 308 hybrid cars. The total share of hybrid cars in our fleet is now 32%.
–    In 2019, we installed 1 charging station in ul. Puławska, 3 more will be installed in Q1 2020.
–    As the cars on duty are not replaced, no new electrical cars have been acquired.
We care for a sustainable development of our supply chain

–    we held 10 audits with vendors in the of social responsibility
–    we share our knowledge with vendors – we have taken initiative promoting sustainable development, awareness development (workshops, meetings)

–    By the end of 2019 – 100% vendors will have the “qualified” status –    An audit in the area of social responsibility was held with 8 vendors.
– 98 % of vendors who underwent the qualification process in 2019 were granted the “qualified vendor” status.
– In 2019, we did not organise workshops for vendors; we plan such workshop for 2020.

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