In 1993, we received the Securities Commission’s permission to list our shares on the stock exchange. In January 1994, ING acquired 2.4 million of our bank’s shares, or 25.9 percent of our share capital. The shares of Bank Śląski debuted on the Warsaw Stock Exchange on 25 January 1994.
As of 6 September 2001, after Bank Śląski merged with ING Branch, we have been operating under our current name – ING Bank Śląski S.A. The Bank effectively grows organically. It is the bank’s mission to support our clients in taking better decisions concerning their lives. In order to achieve such a goal, you need to have engaged and sensitive employees. And I am proud to say that we actually do have such employees. Dedicated and creative. We have a very stable team – many of our employees have worked at our bank for 30 years and have been with us from the very beginning. Many new employees keep joining us each year. We have earned our clients’ trust through our continuous work.
Digital technologies are progressing and are used in banking and other financial services more extensively than ever. I believe that ING Bank Śląski has taken advantage of the new technologies effectively for the benefit of our clients and to improve the bank’s effectiveness. There are, however, still opportunities for further enhancements. That is why we will continue to add intensively new, better, simpler and more personalised elements to our offer. The grades we receive from our clients and the awards we receive for our systems and solutions seem to confirm the quality of our work. As we cooperate with an ever growing number of entities (Twisto, NN Investment Partners TFI), we are able to exceed our clients’ expectations.
In 2019, 474,700 new retail clients and 13,200 new corporate clients decided to use our services. The increase in the number of our clients translates into higher business volumes – in 2019, the loans of our clients grew by PLN 14.0 billion and reached PLN 118.5 billion in total; the deposits of our clients increased by PLN 12.9 billion during the same period and totalled PLN 128.8 billion.
The increase in the number of our clients, transactions and commercial volumes translates into the results of our bank. In 2019, the bank’s net result was more than PLN 1.6 billion, up by 9 percent from a year earlier. Consequently, the return on equity ratio stood at 11.6 percent. We achieve those results while acting with great caution – the quality of our assets is markedly better than the sector average. With our capital ratios, we are able to share our profits with our shareholders without any threat to the growth of our business.
In our operations, we have followed the principle of sustainable development. We are a part of our ecosystem and we feel responsible for what our environment will look like in the future. That is why counteracting environment degradation is in the centre of our activities. But not only that, we also focus on social inclusion to encourage entrepreneurship and achieve equality of opportunity. There are many challenges ahead of us but there are also great opportunities to succeed so that our clients are always a step ahead in life and in business. Those developments will be witnessed by the two oak trees we planted to mark our 30th birthday – Baśka in Katowice and INGa in Warsaw. Those trees are a symbol of our values, stability and strength but also of continuous growth and interdependence.
President of the Management Board