About report

ING Bank Śląski S.A. Group has compiled the annual report in line with the best global practices of integrated reporting. To help readers use the interactive tools, we prepared a user guide with key features. We encourage you to watch a short animated video before reading the report.

Choose your path Client Staff member Market and media

Integrated Annual Report
of ING Bank Śląski S.A. 2019

Communication is a part of corporate culture

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Kudos

Kudos is our way to show recognition. We use it every day, as it is a convenient and good method of thanking others for the behaviours which agree with our Orange Code. The word “kudos” comes from Greek and means recognition, prestige and respect expressed for accomplishments. At ING, kudos is used to mean two things. First, “kudos” stands for praise. Second, “kudos” is the application used to express recognition. Since the launch of the application (June 2016), we have given in total 120 thousand kudos in Poland.

Chats with Management Board members

A few times a year, the employees can pose questions to the Management Board members using an anonymous chat. The Management Board answers each question directly during a chat or, if this is not possible due to time constraints, later in chat wrap up. It is up to 400 questions at a time. The questions often concern business topics, changes in the bank but also everyday life such as broken down ventilation system or recommended reading.

One intranet

One intranet uses the latest technologies (search, personalization, statistics, RWD), that allow to focus on the really important things in our daily work. Each employee first receives the information he or she needs most to do his or her job. The subscription system also allows you to view content of a variety of topics, including intranets from other ING Group countries. We write simply – in a brief, clear and comprehensible manner. Thanks to integration with Lync/Skype we can easily contact the author of the post. An important element of the new intranet is the community thread. We can comment, post and create our own communities. We also have an option to track ING social profiles. In 2019, there were 179 communities created by our employees.

CEO blog

One of the channels of open communication with staff members is BBblog. The blog is run by the CEO, Brunon Bartkiewicz. He shares there his reflections and observations as well as publishes information on both important events at the Bank and those concerning the daily life. The blog has been operational for over three years now and is currently followed by over 7.1 thousand people. All entries are freely commented on by the employees.

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